Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

    Our Site, www.polyshieldproducts.com, is operated by POLYSHIELD PRODUCTS INC., on an "as is" and "as available basis." All of the "Content" (including images, illustrations, graphics, trademarks, logos, video clips, audio clips, page headers, text, button icons, downloads, Site design, software, and all data coding and compilations) we post on our Site is intended for informational purposes only without warranties of any kind, either express or implied, including without limitation warranties of title, implied merchantability, or fitness for a specific purpose. By browsing or using any content transmitted from www.polyshieldproducts.com, or any subdomain, you agree to the terms and conditions as described below, including any subsequent changes that may be made from time to time. If you do not agree to these terms or any subsequent modification, kindly do not use, browse or otherwise access this Site. Instead, please call a customer service or sales representative toll-free at 1(800) 228-7659. We reserve the right to change any Content provided on our Site and these Terms and Conditions of Use at any time, without notice and at our sole discretion and without prior notification.

    Errors and Inaccuracies with Products:

    We strive to provide the most up-to-date and accurate information through our Site. However, occasionally there may be Content that contains inaccuracies, omissions, or typographical errors in product descriptions, promotional details, pricing, offers or availability. As such, we reserve the right to correct these types of errors without notice and to deny or cancel any order if such Content was inaccurate or omitted when the order was placed. We also make every effort to display accurate photographs or illustrations of our products. Because of the wide variance of computer monitors and printers, we are unable to guarantee that the image you see will exactly match the product you receive. If you are not satisfied with the product you purchased, please return it in accordance with our Return Policy, which is available on this Site.

    User Comments, Ratings and Feedback

    a. Submissions: We are continually developing more ways for our customers to comment on our Company’s philosophies, submit information about our products, individual organizational successes, and general feedback about our Company and/or the use of our Site. Customers are encouraged to contact POLYSHILD PRODUCTS INC. directly with any comments and concerns. In addition, testimonials and product reviews are highly encouraged, and submission’s containing appropriate content may be posted on this Site. Finally, we encourage users to make direct comments to our site developers to help improve our Site and your ecommerce experience. In addition to these Terms and Conditions of Use, by accessing or submitting information to our Site, you agree to our Privacy Policy, which is available on this Site.

    b. Moderation: All Testimonial / Reviews submissions are moderated, which means that we reserve the right to review and approve submitted content to help ensure that our Site remains appropriate for everyone. We strive for a balanced dialogue that includes the good, the bad, and avoids the ugly. Our approval guidelines do not rest on whether the submission is positive or negative, and most often we approve both. Rather, we will reject those submissions when the content is ugly, offensive, denigrating, or out of context. Through our moderation process, we reserve the right to change, condense or delete any content on the Site that we deem, in our sole discretion, to violate the content guidelines or any other provision of these Terms and Conditions of Use. We do not guarantee that you will have any recourse to edit or delete any content you have submitted.

    c. Representations, Warranties, and Indemnification: Even though our site is moderated, we do not take responsibility for content submitted by third parties. By submitting any content, you represent and warrant that:

    • you are the sole and original author and owner of the intellectual property rights thereto;

    • all "moral rights" that you may have in such content have been voluntarily waived by you;

    • all content that you post is accurate;

    • you are at least 14 years old;

    • use of the content you submit does not violate these Terms and Conditions of Use and will not cause injury to any person or entity.

    You further agree and warrant that you shall not submit any content:

    • that is known by you to be false, inaccurate or misleading;

    • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

    • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

    • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

    • for which you were compensated or granted any consideration by any third party;

    • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

    • that contains any computer viruses, worms or other malicious or potentially damaging computer programs or files.

    By submitting content, you agree to indemnify and hold harmless POLYSHIELD PRODUCTS INC. from and against all legal actions, including attorney’s fees, which may arise from or are related to your submission.

    d. Ownership of Submitted Content:

    All information submitted through our Site becomes and shall remain the exclusive property of POLYSHIELD PRODUCTS INC. including all rights, titles and interests in all copyrights and intellectual property. By submitting any information, you give us a irrevocable, royalty-free, transferable right and license to use, produce, reproduce, publish, republish, disclose, change, and distribute such information in any way, in any medium, and/or in any form as determined by us, and without compensating you in any way.

    e. Site Feedback Separate from the Testimonials / Reviews pages:

    We value feedback about how our Site is working for you. By providing feedback directly to POLYSHIELD PRODUCTS INC. thorough our “Contact Us” page or directly to our Webmaster at their link, you will be able to provide specific information about our Site. We use this information to better tailor our Site to your needs and to minimize frustrations by correcting reported errors. When submitting this information, we strive to fix the problem described. Based on the wide variance of possible browser, computer, network configurations, and on the type and number of submissions, we may not be able to respond to your submission or resolve the reported issue.

    f. Use of Submitted Material:

    POLYSHIELD PRODUCTS INC. does not support, endorse, sanction, verify, or agree with any information submitted by any third parties to this Site. As such, we disclaim all liability in connection with any information posted by a third-party. Further, we do not warrant any of the functionalities, benefits or uses of those made by customers, or employees when submitted off company time. Use all such information at your own risk. We reserve the right to remove any submission that is, at our sole discretion, inappropriate or customer-service related. Among these requirements is that all communications must remain professional and not use profanity, copyrighted material, or anything that is disrespectful. To report any abuse, please contact Customer Relations 1 (800) 228-7659 or use the feedback option by clicking on the “Contact Us” link.

    Use of Web Site:

    a. Personal Use Only: The Content on our Site is solely intended for, and directed to, the personal use of individuals over the age of 14. You are granted limited permission to copy, download, store or print hard copies of our Content only for personal, non-commercial use while shopping at our store or placing an order online or by phone. Any other use of this Site or the Content contained therein, including copying or posting the Content to any network computer; broadcasting or publishing the Content to any other media; framing to our Site; or creating "deep links" (deep links are those to our Site’s published pages other than our homepage at www.polyshielproducts.com) is strictly prohibited without our explicit prior written consent. This use is further limited in that you may not modify or alter the Content in any way.

    b. Contents are Protected: POLYSHIELD PRODUCTS INC. reserves the complete title and all intellectual property rights in any "Content" (including but not limited to all text, images, illustrations, graphics, trademarks, video clips, sound clips, page headers, organization, arrangement, selection, coordination and technical coding) on the Site. No right, interest in, or title of any downloaded or printed materials are transferred to you without our explicit written authorization.

    i. Registered Marks: Use of our registered trademarks or service marks is prohibited unless expressly authorized in writing by the President of POLYSHIELD PRODUCTS INC.

    ii. Copyrights: The Content of our Site is copyrighted by POLYSHIELD PRODUCTS INC. as a collective work under U.S. and other applicable copyright laws. Use of any Content, other than what is explicitly allowed for herein, are prohibited, unless expressly authorized in writing by the President of POLYSHIELD PRODUCTS INC.

    iii. Intellectual Property Complaints: POLYSHIELD PRODUCTS INC. respects the intellectual property of others. If you believe that we, or any of our visitor’s submissions, have infringed your intellectual property, please contact us at: POLYSHIELD PRODUCTS INC. Attn: Loss Prevention, 137 S. Courtenay Pkwy, Suite 830, Merritt Island, FL 32952.

    External Links and Third Party Content: On occasion, our Site will include a hyperlink to a third party web site. These linked sites are provided as a convenience only and does not mean that POLYSHIELD PRODUCTS INC. endorses any of the products or services provided by that third party. POLYSHIELD PRODUCTS INC. is not responsible for content linked to, but served from sites other than our Site.

    Violation of these Terms and Conditions of Use: If, in our sole discretion, we determine that you have violated these Terms and Conditions of Use or any other guidelines which may be associated with your use of our Site, we may remove your submissions or ratings and terminate or block access to our Site in the future.

    Indemnification: By browsing or using any services from this Site, you agree to release and hold harmless "POLYSHIELD PRODUCTS INC." (including its parent, subsidiary, and affiliated companies, respective subsidiaries, directors, officers, employees, agents and stakeholders) from any and all liability or any injuries, loss or damage of any kind arising from or in connection with your use of the Site.

    Dispute Resolution: Any unresolved disputes relating to your visit, or to products purchased from the Site shall be submitted to confidential arbitration in Orlando, Florida. However, if you have violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

  • Privacy Policy


    POLYSHIELD PRODUCTS INC. prides itself on providing exceptional customer service. Not only are we committed to providing the highest quality cleaning, shining, and protection products, we also want to make sure you clearly understand how we use information about you to provide you with the best possible shopping experience. We value the trust you place in POLYSHIELD PRODUCTS INC. and we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it. Therefore, we are happy to share the details regarding our Privacy Policy. This Privacy Policy applies to information collected by POLYSHIELD PRODUCTS INC. on www.polyshieldproducts.com. It is designed to ensure that customers to our website know how and why POLYSHIELD PRODUCTS INC. collects and uses the information provided to us. This Privacy Policy may be revised from time to time.

    Collecting Personal Information: We collect information about you when you make a purchase on our website. This information may include your name, mailing and billing address, zip code, phone number, and/or email address. We may also ask for this information if you choose to participate in a survey, sweepstake, contest, promotion, or giveaway. We consider information that personally identifies you, such as your name, email address or billing information, and other data that is linked to such information, to be personal information. With sales transactions, we may collect payment information including credit/debit card information, debit card, gift card, merchandise credit numbers, and/or checking account information. When you make a purchase online, we collect transactional information related to your purchase (i.e., what you bought, the price you paid, the payment method you used, and if the product was on sale). We currently do not use any third-party venders to collect information about your use of our website and your product preferences. If you have chosen to receive e-mails from us, you may receive product recommendations based on your purchases and/or voluntary participation in a survey, sweepstake, contest, promotion, or giveaway. If you receive unsolicited emails from us and wish to discontinue receiving any unsolicited emails, then you may opt-out from our internal email system as described below.

    We have software that allows us to re-create your sessions on our website. We use this information to make our website easier and more enjoyable to use. If you have provided us with your personal information, information about your use of the website may be linked to your personal information, and we may use this information to contact you in order to address problems you may have experienced in using our website. We also collect some personal information when you use other features of the Site. We collect your email address if you sign up for our email list. In order to establish an online account, you will be asked to provide your name, email address, and zip code, and you will also need to establish a password. You may be asked to provide additional information when you use the Site to develop personal organization projects, custom space designs or wish lists. This information may be linked to personal information you have provided, such as your name.

    Browsing Our Website: When you are using our Site, we log your IP address (a number that identifies your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. For example, IP addresses help us determine the percentage of people coming from various online gateways, such as Google or Yahoo!. This information is collected in aggregate. It is also linked to your personal information if you provide your personal information to POLYSHIELD PRODUCTS INC. Another tool we use is called a cookie, which is a small data file stored on your computer that allows us to customize portions of our site to your preferences. Generally, we use cookies to remind us of who you are, tailor our product selection to you, and to ensure that only you have access to your account and any personal organization projects, wish lists or custom space designs you have created with us. The cookie, by itself, doesn't provide any personal information, such as your name or email address. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) However, you may not be able to use some features of the Site if you set your browser to reject cookies. We also use cookies and other tools to collect information about how you use the Site (for example, information about what pages you look at, what terms you use in searching the site, or what products you investigate or purchase). This information may be collected directly by us, or it may be collected by a third-party service provider strictly on behalf of POLYSHIELD PRODUCTS INC. However, we collect only anonymous information about this kind of usage of the Site. This information is not linked to any information that personally identifies you. You can browse our Site and read our editorial content without providing any personal information. However, you must provide personal information in order to make a purchase.

    How We May Use Your Information: In order to serve you better, we may combine the information you provide us and the information we have from your purchases online. We may also utilize information that is publicly available. This information, in total, is used to improve your overall experience with our company. Here are the ways we may use information about you in order to enhance your shopping experience at POLYSHIELD PRODUCTS INC.:

    • To complete your purchases. We use information about your transactions, including personal information you have provided, in order to process payments you have made and deliver products you have ordered. In doing so, we may transmit payment information to third parties, such as banks, credit card companies or payment clearance services. We may also provide shipping information to third parties in order to permit them to deliver products to you.

    • For marketing and promotional purposes. We may send targeted direct mail and catalogs to our customers about products or events that we think may be of interest, based on past purchases at POLYSHIELD PRODUCTS INC. We may also send offers for discounts or promotions and information about campaigns, new products or new features. In addition, we send email communications to let customers know about promotions, organizational tips, and the most up-to-date happenings at POLYSHIELD PRODUCTS INC. For marketing and promotional purposes, we will not contact you by telephone. POLYSHIELD PRODUCTS INC. will only contact you by telephone to address issues relating to your order, to answer your questions, and/or for follow-up communications.

    • To improve the content and navigation on our Site. For example, we may use cookies or other tools to track which sections or products online are most often visited and in what order.

    • To enhance your online shopping experience. We may use information about you to recognize you and welcome you back to the site, personalizing your shopping experience.

    Sharing Your Information and Third-party Partnerships: POLYSHIELD PRODUCTS INC. may share information collected from our customers with selected third-party companies that assist the company in advertising and marketing efforts. For example, we may retain an outside company to help us with customer research or to manage a customer database, to send catalogs or direct mail, or to send email messages. The information we provide to third parties for such purposes may include your name, address, email address, website usage, and product purchase information (but not credit card, debit card, or other monetary means of purchase), which will help us target marketing communications. The third parties to which we provide such information agree to keep it confidential, and may not use it to send advertisements or other communications on behalf of anyone other than POLYSHIELD PRODUCTS INC. POLYSHIELD PRODUCTS INC. also provides some anonymous information about customer purchases to third-party companies that assist us with advertising and promoting our products and services. We participate in special partnerships with other companies that we believe offer products or services that our customers would be interested in and would benefit from. We do not share customers' personal information with these partner companies. Customers may receive information about these partnerships and related promotions directly from POLYSHIELD PRODUCTS INC. or from the third-party companies that assist us with marketing. POLYSHIELD PRODUCTS INC. may also enter into a "co-branding" relationship with another company, or organization. At times, we may communicate with customers on behalf of that company and customers may be directed to a partner website to purchase a specific item or learn about their services. In these cases, both POLYSHIELD PRODUCTS INC. and the partner company may receive personal information you provide. Additionally, like many other companies, POLYSHIELD PRODUCTS INC. may use outside marketing companies to place advertisements or links on other websites. The marketing company or the operator of the website where an advertisement or link appears may collect information about people who click on an advertisement or link to POLYSHIELD PRODUCTS INC. POLYSHIELD PRODUCTS INC. is not responsible for the collection or use of information by such marketing companies or third-party websites. Third parties may receive your personal information directly from you because you have visited their websites or accessed their links. Please refer to their privacy policies to learn about how they handle your personal information. Please note that POLYSHIELD PRODUCTS INC. has no control over the privacy practices of other companies or websites, and we do not assume any responsibility or liability for any third-party's data collection or disclosure practices, their failure to abide by their privacy policies, or the content of their websites. In the event that POLYSHIELD PRODUCTS INC. is merged with or acquired by another company, or in the event of a transfer of our assets, we may disclose or transfer personal information and other information about usage of the Site in connection with such a transaction. In the event of such a transfer, we will notify you of the change of control of your personal information. You should also be aware that courts may have the authority under certain circumstances to permit personal information and other information about usage of the Site to be shared or transferred to third parties without your permission.

    Disclosure of Your Personal Information: We will not use or disclose your personal information, except:

    (1) as described in this Privacy Policy;

    (2) after obtaining your permission to a specific use or disclosure;

    (3) if it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to POLYSHIELD PRODUCTS INC., or to others;

    (4) if we are required to do so in order to comply with any valid legal process or governmental request (such as a court order, search warrant, subpoena, civil discovery request, or statutory requirement); or,

    (5) as we otherwise believe is required by law.

    Security of Our Site: POLYSHIELD PRODUCTS INC. maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of security systems to control access to our systems and the data that we house. Our security center maintains ongoing monitoring for information system vulnerabilities and unauthorized access attempts into our internal systems. We also maintain physical security for our facilities and limit access to certain critical areas of our business. We take reasonable precautions to ensure our security procedures are adequate for the protection of our computer systems and data, but this does not eliminate the possibility that our security could be breached. If a security breach causes POLYSHIELD PRODUCTS INC. leadership to believe individual consumers are at actual risk for identity theft or other fraudulent activities that may cause substantial harm or inconvenience to consumers or if such breach otherwise requires public notification, POLYSHIELD PRODUCTS INC. will post a security alert notice on our Site that will provide relevant information for consumers to consider to protect against fraudulent and other harmful actions that may result from the unauthorized access. Unfortunately, however, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to or from our Site, and you do so at your own risk. Accordingly, we disclaim liability for any theft, loss, or interception of, or any unauthorized access or damage to any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks. Anyone with access to the email address and password you use to create an account with us can obtain access to the personal information you have provided to us. We urge you to keep your password in a safe place and not share it with anyone. Always sign out from your account and close your browser window when you have finished your visit to our Site. This ensures that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place. You are responsible for maintaining the confidentiality of your account password, and you are responsible for any access to or use of the Site by any person or entity using your password, whether or not such access or use has been authorized by you.

    Reviewing and Revising Your Account Information: You may review and make changes to the personal information that is stored in your user account on the Site by visiting the login area of the Site.

    Opting Out: While we hope that the information included in this Privacy Policy has helped you better understand how we use and protect your information to provide you with better service, we understand that you may still choose to not receive information from POLYSHIELD PRODUCTS INC. or our partners. As a part of our commitment to your privacy, POLYSHIELD PRODUCTS INC. supports and adheres to the guidelines adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to: (1) provide customers with notice of their ability to opt-out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and, (3) honor customers' requests not to receive mail or email from POLYSHIELD PRODUCTS INC. or our partners.

    • Information Rental, Sale or Exchange. POLYSHIELD PRODUCTS INC. does not rent, sell, or otherwise provide personal information about you to third parties for the third parties' own marketing purposes.

    • Direct Mail Opt-Out. All of our catalogs and direct mailers have information printed on them (generally on the address panel) giving customers notice on how to opt-out of our direct mail promotions. To be removed from future mailings from POLYSHIELD PRODUCTS INC., please email us a request to opt-out at info@polyshieldproducts.com. Please provide your name, address and customer number as they appear on our mailings. Your request will be processed as quickly as possible. Due to mailing lead times however, it is possible that you may receive a few more mailings from us. After six to eight weeks, you should no longer receive mailings from POLYSHIELD PRODUCTS INC.

    • Email Opt-Out. All of our marketing emails include a link for unsubscribing to our emails. Registered users on our Site can also log on to the login section to change their email preferences. Another option is to email us a request to opt-out at info@polyshieldproducts.com. We will apply your unsubscribe request as quickly as possible. There may be promotional email campaigns in process and you may continue to receive emails from us for a few days. We require up to ten days to apply your unsubscribe request. After this time, you will no longer receive marketing emails from POLYSHIELD PRODUCTS INC. You may still receive emails regarding your transactions; for example, confirming that you have placed an order or that a product you have ordered has been shipped.

    Acceptance of Terms: By using our Site, you agree to POLYSHIELD PRODUCTS INC.'s Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. If this policy changes in the future, we will let you know by posting the updated policy on our Site with the most recent modification date. Please check this page periodically for changes. Your continued use of our Site following the posting of changes to these terms means you accept those changes. If there are material changes in the way we will use or share personal information about you, and if you have provided us with your email address, we will provide email notification to you with an opportunity to opt-out of these changes.

    Children and Privacy: POLYSHIELD PRODUCTS INC.'s Site is not directed to children under the age of 14 years. We will never request personally identifiable information from anyone whom we know to be under the age of 14 without verifiable parental consent. By using the Site, you represent and warrant that you are at least 14 years old. If we become aware that a customer is under the age of 14 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information.

  • Return Policy
  • Polyshield Products Inc. will issue a refund or replacement product(s) for unused returned merchandise when accompanied by your original receipt and returned within 30 days from date of purchase. All returns will require your name, shipping address, email address, and phone number. Simply ship your unwanted unused product(s) to POLYSHIELD PRODUCTS INC., 137 S. Courtenay Pkwy, Suite 830, Merritt Island, FL 32952, using your choice of contract carrier / shipper (shipping fees for returns at your expense). Enclose in the package the original receipt, a note indicating a refund or replacement product(s), your name, shipping address, email address, and phone number. Upon receipt of your returned product(s), please allow 7 to 10 business days for POLYSHIELD PRODUCTS INC. to process your refund or ship your replacement product(s) (shipping fees for replacement products at our expense).

  • Miscellaneous
  • Questions: If you need any other information, please email your requests or questions to info@polyshieldproducts.com or call 1(800) 228-7659.